Customer Service Ops & Process Optimization Specialist

LGC; Łomianki; On-site; PLN 52,000 - 76,000; Full time

Job summary

LGC Standards is seeking a proactive Customer Service Analyst to join our Łomianki team in Poland. You will analyze order management processes, test new systems, and support continuous improvement initiatives to deliver high-quality customer experiences.

You'll collaborate with Customer Service, Operations, IT and other departments, document test results, prepare management reports and presentations, and help ensure smooth implementation of changes in a global, science‑driven environment.

Qualifications

• Experience in Customer Service, Operations or Order Management environments.
• Experience using ERP or CRM systems.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and PowerPoint skills.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proactive approach to continuous improvement.
• Fluent in Polish and English, both spoken and written.

Responsibilities

• Support Customer Service operations through daily analysis of order management processes.
• Identify, investigate and report process and system issues impacting operational performance.
• Perform testing of new systems, process improvements and project deliverables prior to implementation.
• Document test results and communicate findings to relevant stakeholders.
• Support User Acceptance Testing (UAT) and validation activities.
• Produce operational reports and analyse Customer Service KPIs.
• Prepare PowerPoint presentations for customers, senior management and internal stakeholders.
• Assist with process documentation and maintenance of operational procedures.
• Collaborate with Customer Service, Operations, IT and other departments on improvement initiatives.
• Provide operational support during periods of high demand, system changes or project implementation.

Skills

Customer Service

Order Management

Analytical thinking

Excel

PowerPoint

Communication

Time management

Teamwork

Polish language

English language

Tools

ERP systems

CRM systems

Job description

LGC Standards is seeking a proactive Customer Service Analyst to join our Łomianki team in Poland. You will analyze order management processes, test new systems, and support continuous improvement initiatives to deliver high-quality customer experiences.

You'll collaborate with Customer Service, Operations, IT and other departments, document test results, prepare management reports and presentations, and help ensure smooth implementation of changes in a global, science‑driven environment.