Collections Specialist with Slovenian

The HEINEKEN Company; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

HEINEKEN Kraków (HEINEKEN Business Services Poland) is seeking a finance professional to own the Customer Ledger, act as a business partner to OpCos, and ensure timely collections while maintaining high service levels. The role involves collaborating with multiple teams, driving process improvements, and reporting progress to leadership.

Ideal candidates will have Order to Cash/Customer Service experience, fluent Slovenian and English, and exposure to SAP/Excel within a multinational shared

Qualifications

• Experience in Order to Cash / Customer Service area.
• Fluent Slovenian and English languages.
• Experience in multinational environment (Shared Services Centres).
• Strong communication and problem-solving skills.
• Ability to deal with resistance.
• Understanding of end-to-end Order to Cash process.

Responsibilities

• Owning the Customer Ledger and keeping it clean and meeting collection targets.
• Acting as a Business Partner to OpCos to provide timely data and ensure effective collections.
• Collaborating with HGSS teams to ensure delivery of collection processes and standards.
• Managing customer accounts and ensuring high level of service.
• Identifying held orders and taking action per credit policy.
• Collaborating with the team to achieve goals.
• Participating in meetings with OpCo stakeholders and reporting progress.
• Supporting continuous improvement projects in collaboration with OpCo, HGSS.

Skills

Strong communication

Problem solving

Resistance handling

End-to-end order-to-cash understanding

Tools

SAP

Excel

Job description

At HEINEKEN Kraków (HEINEKEN Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to “WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your Responsibilities Would Include

• owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
• managing customer accounts and ensure a high level of service is provided at all times
• identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
• effectively collaborating and communicating with the team in achieving team goals
• participating in meetings with OpCo stakeholders and providing updates on the collection progress
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaing complete and up to date process documentation.

You Are a Good Candidate If You Have

• Slovenian language on a fluent level
• English language skills on a fluent level
• experience related to Order to Cash/Customer Service area
• strong communication and problem solving skills
• experience with SAP and Excel
• ability to deal with resistance
• understanding of end2end Order to Cash process
• experience in multi-national environment (incl. Shared Services Centres).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.