Global Client Onboarding Lead Analyst — Transformation

Citigroup Inc.; Warszawa; Hybrid; PLN 242,000 - 412,000; Full time

Benefits offered by this job

6% PPE pension contribution

Private medical care for employees and

Life insurance for employees

Employee Assistance Program

Parental Leave Program

Sport Card subsidy

Holidays allowance & culture support

Volunteer day

Cafeteria / flex benefits

Annual discretionary incentive

Employee discounts

Job summary

Citigroup Inc. is seeking a Client Onboarding Lead Analyst to drive the design and delivery of global onboarding processes and transformations.

You will lead programs, manage readiness for new product launches, and collaborate with Product, Technology, and Operations to improve the client experience. Responsibilities include establishing a global onboarding standard, ensuring regulatory compliance, and tracking KPIs to drive continuous improvements across worldwide teams.

Qualifications

• 6+ years of experience in client onboarding or related financial services.
• Experience managing cross-functional programs including change management.
• Knowledge of end-to-end onboarding requirements and product operations.
• Strong project management, cost control and multi-workstream oversight.
• Understanding risk and control frameworks with mitigation skills.
• Proficiency in English for professional business communication.

Responsibilities

• Lead transformation of onboarding processes to establish a global standard for consistency and excellence.
• Manage onboarding readiness for new product launches and enhancements, ensuring clear requirements and delivery.
• Evaluate new initiatives for alignment with automation objectives and control strategy.
• Facilitate cross-functional meetings with Product, Technology and Operations to identify improvements.
• Assess onboarding and operational risks, ensuring compliance with laws and internal policies.
• Create, maintain, and govern onboarding materials and training content for launches.
• Define and track KPIs to measure adoption success and drive ongoing improvements.
• Partner with senior leaders to design scalable onboarding solutions that reduce defects and boost client satisfaction.

Skills

Client onboarding

Program management

Cross-functional collaboration

Process re-engineering

Risk management

Stakeholder communication

English proficiency

Education

Bachelor's degree in Finance or Economics

Job description

Citigroup Inc. is seeking a Client Onboarding Lead Analyst to drive the design and delivery of global onboarding processes and transformations.

You will lead programs, manage readiness for new product launches, and collaborate with Product, Technology, and Operations to improve the client experience. Responsibilities include establishing a global onboarding standard, ensuring regulatory compliance, and tracking KPIs to drive continuous improvements across worldwide teams.