Director, Global Client Onboarding & Delivery

Standard Chartered; Warszawa; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Flexible working patterns

Wellbeing support through Unmind

Continuous learning and reskilling

Job summary

Standard Chartered is seeking an Associate Director to lead the Client Onboarding COE, driving delivery excellence, risk management, and timely execution for global client onboarding. You will mentor a high-performing team, manage priorities, and ensure adherence to policies while coordinating with multiple stakeholders worldwide.

The role requires deep experience in financial services, strong English communication, and the ability to work across time zones, including US hours.

Qualifications

• 8 years of relevant experience in financial services.
• Strong ability to influence stakeholders across value chain to orchestrate processes and deliver client service.

Responsibilities

• Lead day-to-day delivery of the Client Onboarding COE team.
• Partner with global onboarding teams for follow-the-sun execution and knowledge sharing.
• Recruit, onboard, coach and develop the team with clear objectives and feedback.
• Manage workflow, case allocation, priorities and capacity.
• Monitor performance against SLAs and KPIs including quality and productivity.
• Ensure accurate CDD/KYC onboarding in compliance with policies and regulations.
• Provide guidance for complex cases and escalation support.
• Act as first-line escalation for delays, gaps, and policy questions.
• Oversee onboarding records across systems with data accuracy and control execution.
• Coordinate end-to-end onboarding with stakeholders for ready-to-transact status.
• Engage with stakeholders on onboarding priorities and risk.
• Ensure risk management and quality assurance with proper controls.
• Review data and issues to implement process improvements.
• Support business continuity and coverage for US time zone.
• Lead onboarding projects and remediation initiatives.

Skills

Stakeholder management

Leadership

Time management

Client service

English proficiency

Risk AML

Shift work

Problem solving

Job description

Standard Chartered is seeking an Associate Director to lead the Client Onboarding COE, driving delivery excellence, risk management, and timely execution for global client onboarding. You will mentor a high-performing team, manage priorities, and ensure adherence to policies while coordinating with multiple stakeholders worldwide.

The role requires deep experience in financial services, strong English communication, and the ability to work across time zones, including US hours.