Global Accounts: Sales Support & CRM Specialist

Barry Callebaut Manufacturing Iberica SA.; Łódź; Hybrid; PLN 100,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

Hybrid working model

Flexible start times

Job summary

Barry Callebaut is seeking a Global Account Support role to strengthen relationships with Global Accounts and ensure smooth commercial processes. You will coordinate with Customer Care, Credit Control, and Complaint Handling to enable end‑to‑end service delivery.

You will support Global Account managers in WE and CEMEA, drive commercial excellence through systems and data integrity, and maintain master data across SAP and Salesforce.

Qualifications

• Bachelor’s degree or comparable education required.
• +2 years’ similar experience.
• Strong organisational skills with the ability to juggle a busy schedule and meet tight deadlines.
• Numerical skills.
• Effective communication skills in English.
• Computer literate – Microsoft Office (Word, Excel, PowerPoint) essential.
• SAP and Salesforce knowledge is a strong plus. Ability to manage opportunities, samples, cases and reports.
• Ability to work with structured and unstructured data.
• Basic data‑analysis skills (Excel/Power BI desirable).
• Collaborative team player and willingness to share best practices.

Responsibilities

• Support Global Account managers in WE and CEMEA with contract management, extensions, invoicing, and payment follow‑up.
• Assist in follow‑up of overdue invoices to ensure timely payments.
• Coordinate input of new sample requests, opportunities and NCIs in Salesforce.
• Monitor KPIs, prepare contract status reports and ad‑hoc analytics.
• Answer new inquiries and direct to the appropriate Barry Callebaut stakeholders.
• Assist in entering cases in Salesforce and supplier portals.

Skills

Microsoft Office

Excel

Power BI

Salesforce

SAP

English fluency

Data analysis

Education

Bachelor’s degree or comparable education

Tools

Salesforce

SAP

Job description

Barry Callebaut is seeking a Global Account Support role to strengthen relationships with Global Accounts and ensure smooth commercial processes. You will coordinate with Customer Care, Credit Control, and Complaint Handling to enable end‑to‑end service delivery.

You will support Global Account managers in WE and CEMEA, drive commercial excellence through systems and data integrity, and maintain master data across SAP and Salesforce.