CI & Training Specialist - SAP & Salesforce Expert

Barry Callebaut Group; Łódź; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Lunch card

Private medical care

PPE/retirement planning

Flexible working hours

Chocolate office perks

Job summary

Barry Callebaut Group is seeking a Customer Service Continuous Improvement and Training Analyst to enhance our service operations. You will identify improvement opportunities, implement best practices, and deliver ongoing training to our CS team in a cross-functional, fast-paced environment.

You will lead O2C process improvements and act as the second-line SAP/Salesforce expert. The role requires a Bachelor's degree, 5+ years in process improvement, and strong analytics.

Qualifications

• Bachelor's degree or equivalent work experience.
• Fluent in English.
• 5+ years in process improvement in a customer service environment.
• Strong analytical skills with data-driven recommendations.
• Advanced Microsoft skills including Power Query and Power BI.

Responsibilities

• Lead discussions with stakeholders to map processes and identify improvements.
• Conduct fit-gap analyses between current processes and best practices.
• Develop and promote best practice standards in customer service.
• Maintain up-to-date training materials and work instructions.

Skills

English fluency

Process improvement

Analytical skills

Power BI/Power Query

Lean Six Sigma (certificate)

SAP knowledge

Salesforce.com experience

EDI experience

Cross-functional collaboration

Self-motivated

Education

Bachelor's degree or equivalent

Tools

SAP

Salesforce

EDI

Job description

Barry Callebaut Group is seeking a Customer Service Continuous Improvement and Training Analyst to enhance our service operations. You will identify improvement opportunities, implement best practices, and deliver ongoing training to our CS team in a cross-functional, fast-paced environment.

You will lead O2C process improvements and act as the second-line SAP/Salesforce expert. The role requires a Bachelor's degree, 5+ years in process improvement, and strong analytics.