German-Speaking Technical Support Specialist – Remote

your Jared; Kraków; Hybrid; PLN 54,000 - 72,000; Full time

Benefits offered by this job

Private medical care

Sports card

Training courses

Remote work 100%

Job summary

People More in Kraków / remote is seeking a Technical Support Specialist with German to join our international projects. You will handle ticket-based support, onboard partners, guide them through the connection process, and analyze issues.

You will coordinate with technical teams and communicate via email and JIRA. The ideal candidate has very strong German and English, knowledge of XML structures, experience with JIRA, and a willingness to learn EDI and invoicing processes.

Qualifications

• Fluent German and English required.
• Experience handling tickets and onboarding partners.
• Knowledge of XML documents and data formats.
• Experience with ticketing systems such as JIRA.
• Understanding German invoicing processes.
• Able to analyze problems and resolve support requests independently.
• Good organization and communication with clients.

Responsibilities

• Handle and analyze requests in a ticket-based support environment.
• Onboard partners and guide them through the connection process.
• Inform clients when a partner is ready after successful connection.
• Analyze issues and requests reported by partners.
• Independently resolve recurring tickets and escalate complex cases.
• Help partners identify causes of errors using translation maps.
• Move partners from test to production and adjust configurations.
• Collaborate with technical teams and communicate via email and JIRA.

Skills

German

English

XML

JIRA

German invoicing

Analytical thinking

Organization & communication

EDI learning

Tools

JIRA

Job description

People More in Kraków / remote is seeking a Technical Support Specialist with German to join our international projects. You will handle ticket-based support, onboard partners, guide them through the connection process, and analyze issues.

You will coordinate with technical teams and communicate via email and JIRA. The ideal candidate has very strong German and English, knowledge of XML structures, experience with JIRA, and a willingness to learn EDI and invoicing processes.