German-Speaking Tech Support L1 - Hybrid & Growth

Unisys; Wrocław; Hybrid; PLN 62,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Life insurance

Private health insurance

Sports Card

Unisys University

Onboarding training (Budapest & Munich

Paid holidays

Job summary

Unisys is seeking a German-speaking graduate to join our tech L1 support team in a fast-paced QSR environment. You will be the first point of contact for end users seeking technical assistance via phone, web, chat, or email, logging issues, performing initial diagnosis, and guiding customers to resolution.

You will handle incidents and service requests, strive for first contact resolution, escalate when needed, and maintain clear communication, documentation, and SLA adherence while contributing

Qualifications

• German-speaking graduate with strong communication skills.
• Basic understanding of IT troubleshooting for software, hardware, OS, and networks.
• Customer service orientation and ability to document issues clearly.

Responsibilities

• Log and raise tickets through multiple channels.
• Manage and resolve auto-generated tickets and ensure closure.
• Aim for First Contact Resolution (FCR) using knowledge bases.
• Escalate to Level 1.5 or Level 2 with full diagnostic info.
• Assign on-site interventions to Field Support as needed.
• Follow up to confirm resolution and satisfaction; meet SLAs.

Skills

English-German (C1)

IT troubleshooting

Customer service

Documentation

Multitasking

Diagnostics

Collaboration

Education

Education completed

Job description

Unisys is seeking a German-speaking graduate to join our tech L1 support team in a fast-paced QSR environment. You will be the first point of contact for end users seeking technical assistance via phone, web, chat, or email, logging issues, performing initial diagnosis, and guiding customers to resolution.

You will handle incidents and service requests, strive for first contact resolution, escalate when needed, and maintain clear communication, documentation, and SLA adherence while contributing