German speaking Team Leader

TTEC; Kraków; On-site; PLN 134,000 - 223,000; Full time

Benefits offered by this job

Relocation bonus of 10k PLN

Sign on Bonus of 10k PLN

Job summary

TTEC in Krakow, Poland is seeking a German-speaking Team Leader to join our on-site team. You’ll lead and coach a group of associates, motivate performance across Sales and Service, and help deliver outstanding customer experiences every day.

Reporting to the Sales Service Delivery Manager, you’ll resolve escalations, guide development, and ensure smooth operations. The role includes relocation bonus and sign-on bonus as part of a diverse, community-minded company culture.

Qualifications

• Associate degree or technical school background
• Experience in sales management or equivalent
• Ideally in a BPO or call center environment
• German language at C1 or native level

Responsibilities

• Lead, mentor and coach the team to meet goals across Sales and Service
• Answer associate questions and escalations while ensuring quality customer experience
• Act as first line manager and report to Sales Service Delivery Manager

Skills

Leadership

Coaching

Mentoring

German language

Customer service

Time management

Communication

Education

Associate degree

Technical school

Job description

German speaking Team Leader – Krakow Poland (on site)

At TTEC, we’re all about the Human Experience. Elevated. As a German speaking Team Leader working On site in Krakow, Poland you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals across Sales and Service. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Sales Service Delivery Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

• Associate degree, technical school, equivalent work experience or sales management experience, ideally in a BPO or similar call center environment
• C1 or native German language skills
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire others
• Customer focused mindset
• Computer savvy

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Relocation bonus of 10k PLN
• Sign on Bonus of 10k PLN to the successful candidate
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.