Talent Intelligence Lead - German

TeleTech Holdings, Inc.; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

TeleTech Holdings, Inc. is looking for a German speaking Talent Intelligence Lead in Krakow, Poland. This role involves creating strong institutional partnerships to develop multilingual talent pipelines and executing a comprehensive talent strategy focused on German-speaking populations.

The ideal candidate will possess a proven background in talent intelligence, strategic sourcing, and ecosystem partnerships. Fluency in German is essential, alongside excellent communication and networking skills. Join TeleTech and enhance customer experiences while advancing your career.

Qualifications

• Proven experience in talent intelligence or multilingual BPO hiring environments.
• Strong track record of managing institutional partnerships.
• Experience developing strategies for German speaking candidate populations.

Responsibilities

• Own and lead the partnership strategy across Poland and Europe.
• Build relationships with universities and training institutions.
• Lead talent intelligence and market mapping initiatives.

Skills

Talent intelligence

Strategic sourcing

Fluent German

Strong English communication

Networking

Analytical skills

Organizational abilities

Tools

LinkedIn Recruiter

Job description

German speaking Talent Intelligence Lead, Krakow, Poland

At TTEC, we’re all about the Human Experience. Elevated. As the German speaking Talent Intelligence Lead in Krakow, poalnd you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC.

We are seeking an experienced and highly strategic Market Talent Intelligence Lead to drive a German speaking talent strategy across Poland and potentially expanding this in the future to wider EMEA markets.

Key Priorities

• Owning and developing institutional partnerships that create long-term multilingual talent pipelines and market presence.
• Leading talent intelligence and market mapping strategy focused on German-speaking talent populations across Europe.

Responsibilities

Institutional Partnerships & Talent Ecosystem Development

• Own and lead the organization’s institutional partnership strategy across Poland and key European multilingual markets.
• Build and manage strategic relationships with Universities, higher education institutions, language schools and training academies, Government labour and workforce agencies, student organisations, alumni communities, Industry Associations, networking groups, local and international community organisations.
• Create scalable partnership programmes that strengthen long-term access to German-speaking talent pipelines.
• Develop strategic collaboration initiatives including Graduate and early careers programmes, language talent initiatives, community engagement campaigns, talent mobility and relocation partnerships and employer branding activities.
• Represent the organization externally at career fairs, university events, industry networking events, and talent community engagements.
• Build a long term market presence and employer visibility within German-speaking talent communities across Europe.

Talent Intelligence & Market Strategy

• Lead talent intelligence and labour market mapping initiatives focused on German-speaking talent pools across Poland and EMEA.
• Analyse multilingual hiring trends, competitor activity, compensation benchmarks, talent availability, and market movement to support strategic workforce planning.
• Research emerging multilingual talent markets and identify new sourcing ecosystems and pipeline opportunities.
• Deliver actionable market insights and strategic recommendations.
• Maintain talent intelligence dashboards, sourcing analytics, market research reports, and competitor benchmarking.
• Track sourcing metrics, market trends, campaign effectiveness, and channel performance to optimise talent attraction strategies.

Required Experience & Skills

• Proven experience in talent intelligence, strategic sourcing, institutional partnerships, or multilingual BPO hiring environments.
• Strong track record of building and managing institutional or ecosystem partnerships that support talent acquisition and workforce growth.
• Experience developing sourcing and talent attraction strategies for German speaking candidate populations in Poland and across EMEA.
• Demonstrable expertise in labour market intelligence, talent mapping, competitor analysis, and multilingual workforce strategy.
• Advanced LinkedIn Recruiter and Boolean sourcing capabilities.
• Strong understanding of recruitment marketing, employer branding, social sourcing, and community engagement strategies.
• Fluent German language skills (written, spoken, and reading comprehension) are mandatory.
• Strong English communication skills.
• Excellent time management, networking, communication, analytical, and organizational abilities.
• Comfortable operating strategically and autonomously in a fast paced international and growth oriented environment.

Equal Employment Opportunity Statement:

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength.