German-Speaking Service Desk Specialist (Entry-Level)

BULLIT MANAGEMENT SERVICES LIMITED; Polska; On-site; PLN 100,000 - 160,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED in Poland is seeking a Senior Technical Recruiter (UK & Europe) to support technical roles across the region. The role emphasizes incident response mindset, incident ticket management, and coordinating with Level 2 teams and external suppliers.

You will engage with customers via phone and email, handle communications with carriers, and contribute to successful placement by understanding network product requirements.

Qualifications

• Experience with incident response and troubleshooting tasks.
• Experience with incident ticket administration.
• Ability to communicate with customers via phone and email.
• Experience interfacing with Level 2 and external suppliers and carriers.
• Knowledge of working on network products.

Responsibilities

• Interfacing with Level 2 and external suppliers and carriers.
• Customer communication via phone and email.
• Incident Ticket administration.
• Level 1 incident response and troubleshooting tasks (skills comparable to Contact Centre).

Skills

Incident management

Ticket administration

Customer communication

Vendor liaison

Network knowledge

Job description

BULLIT MANAGEMENT SERVICES LIMITED in Poland is seeking a Senior Technical Recruiter (UK & Europe) to support technical roles across the region. The role emphasizes incident response mindset, incident ticket management, and coordinating with Level 2 teams and external suppliers.

You will engage with customers via phone and email, handle communications with carriers, and contribute to successful placement by understanding network product requirements.