Service Desk Analyst German

BULLIT MANAGEMENT SERVICES LIMITED; Polska; On-site; PLN 67,000 - 112,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED is hiring a Service Desk Analyst with German language skills in Poland. The role focuses on first-line incident response, ticketing, and customer communications via phone and email.

You will interface with Level 2 teams and external suppliers to ensure timely issue resolution. The position is full-time and requires working with Cisco and Juniper/MIST/ Meraki product families.

Qualifications

• Level 1 incident response and troubleshooting tasks (skills comparable to Contact Centre).
• Incident Ticket administration.
• Customer communication via phone and email.
• Interfacing with Level 2 and external suppliers and carriers.
• Knowledge of working on the products - Cisco Viptela SD-WAN, Juniper MIST mLAN and mWIFI, Cisco Meraki mLAN and mWIFI.

Responsibilities

• Handle Level 1 incident response and basic troubleshooting.
• Manage and update incident tickets in the system.
• Communicate with customers via phone and email to provide updates.
• Coordinate with Level 2 and external partners to resolve issues.
• Maintain knowledge of Cisco Viptela, Juniper MIST and Meraki products.

Skills

Incident response

Troubleshooting

Ticketing

Customer communication

Vendor coordination

Tools

Cisco Viptela SD-WAN

Juniper MIST mLAN

Meraki mLAN

Job description

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Join to save Service Desk Analyst German at BULLIT MANAGEMENT SERVICES LIMITED

• Level 1 incident response and troubleshooting tasks (skills comparable to Contact Centre)
• Incident Ticket administration
• Customer communication via phone and email
• Interfacing with Level 2 and external suppliers and carriers
• Knowledge of working on the products - Cisco Viptela SD-WAN, Juniper MIST mLAN and mWIFI, Cisco Meraki mLAN and mWIFI

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Transportation/Trucking/Railroad

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