Service Desk - German

BULLIT MANAGEMENT SERVICES LIMITED; Polska; On-site; PLN 100,000 - 160,000; Full time

Job summary

BULLIT MANAGEMENT SERVICES LIMITED in Poland is seeking a Senior Technical Recruiter (UK & Europe) to support technical roles across the region. The role emphasizes incident response mindset, incident ticket management, and coordinating with Level 2 teams and external suppliers.

You will engage with customers via phone and email, handle communications with carriers, and contribute to successful placement by understanding network product requirements.

Qualifications

• Experience with incident response and troubleshooting tasks.
• Experience with incident ticket administration.
• Ability to communicate with customers via phone and email.
• Experience interfacing with Level 2 and external suppliers and carriers.
• Knowledge of working on network products.

Responsibilities

• Interfacing with Level 2 and external suppliers and carriers.
• Customer communication via phone and email.
• Incident Ticket administration.
• Level 1 incident response and troubleshooting tasks (skills comparable to Contact Centre).

Skills

Incident management

Ticket administration

Customer communication

Vendor liaison

Network knowledge

Job description

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Senior Technical Recruiter (UK & Europe)

• Skill Required-
• Level 1 incident response and troubleshooting tasks (skills comparable to Contact Centre)
• Incident Ticket administration
• Customer communication via phone and email
• Interfacing with Level 2 and external suppliers and carriers
• Knowledge of working on the network products

Seniority level: Entry level

Employment type: Full-time

Industries: Transportation/Trucking/Railroad

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