Multilingual IT Helpdesk Specialist (German/Polish)

Tata Consultancy Services; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Tata Consultancy Services Poland is seeking an IT Helpdesk Analyst to provide first-level support to customers, handling incidents and service requests across software and hardware. You will assist users via phone, email, chat, and other channels, resolving issues and guiding users through solutions.

The role requires 1+ year in customer care or IT service desk, excellent German and Polish communication, and willingness to rotate 24/7 shifts, including weekends.

Qualifications

• 1+ year of experience in customer care or IT service desk.
• Willingness to work rotating 24/7 shifts, including weekends.
• Strong German & Polish written and verbal communication skills.
• Customer centricity and a team-oriented mindset.

Responsibilities

• Provide first level IT support to customers for incidents and requests across hardware and software.
• Assist users via telephone, email, chat, and other channels and guide them through resolutions.
• Identify and solve software and hardware problems with step-by-step instructions.
• Provide advanced PC support using remote control tools.
• Communicate with other teams and end-users to resolve incidents and meet SLAs.
• Log and manage tickets in the ITSM tool, owning them through lifecycle and escalating as needed.
• Record all contacts in the helpdesk system in English while handling calls in other languages.
• Instruct users on application usage and ICT processes.
• Translate end-user communications to/from English when required.

Skills

German language

Polish language

IT service desk

Customer care

Team player

Analytical skills

Communication skills

Shift flexibility

Job description

Tata Consultancy Services Poland is seeking an IT Helpdesk Analyst to provide first-level support to customers, handling incidents and service requests across software and hardware. You will assist users via phone, email, chat, and other channels, resolving issues and guiding users through solutions.

The role requires 1+ year in customer care or IT service desk, excellent German and Polish communication, and willingness to rotate 24/7 shifts, including weekends.