Bilingual Customer Experience Specialist - EN/DE | Hybrid

IG Group; Kraków; Hybrid; PLN 81,244 - 97,315; Full time

Benefits offered by this job

Private medical cover

Performance-related annual bonus

Hybrid working

3 additional days off a year

Job summary

IG Group in Kraków is seeking a Customer Experience Associate to deliver outstanding support to customers. The successful candidate will join a high-performing team to provide digital-first service, ensuring customer queries are resolved efficiently.

The role requires fluency in both English and German, along with strong communication and problem-solving skills. The company promotes a hybrid working model, balancing office collaboration and individual flexibility.

Perks include private medical cover, a performance-related bonus, and opportunities for personal development.

Qualifications

• Proven track record in customer service excellence.
• Demonstrated ability to handle complex, sensitive customer issues.
• Strong numerical aptitude and attention to detail.

Responsibilities

• Deliver exceptional customer service as part of the customer support team.
• Collaborate with team members to ensure seamless customer journeys.
• Champion customer experience and advocate for process improvements.

Skills

Customer service excellence

Fluency in English & German

Strong communication skills

Excellent problem-solving skills

Job description

IG Group in Kraków is seeking a Customer Experience Associate to deliver outstanding support to customers. The successful candidate will join a high-performing team to provide digital-first service, ensuring customer queries are resolved efficiently.

The role requires fluency in both English and German, along with strong communication and problem-solving skills. The company promotes a hybrid working model, balancing office collaboration and individual flexibility.

Perks include private medical cover, a performance-related bonus, and opportunities for personal development.