German-Speaking IT Service Desk Specialist (Hybrid)

Outokumpu

Katowice

Hybrid

PLN 60,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Private life insurance

Medical care

Pension scheme

Multisport card

Annual STI bonus

Accident-free bonus

Job summary

Outokumpu in Katowice is seeking a Service Desk/IT support specialist to provide 1st level support in German and English via phone, chat, email, and the support portal. You will troubleshoot using the knowledgebase and log actions in ITMS.

Required are 1 year of IT support experience, proficiency with Active Directory, O365 and Windows, and familiarity with ServiceNow or similar ITSM tools. The role offers an international, collaborative environment and hybrid work two days per week.

Qualifications

Fluent in German and English (written & spoken).
Minimum 1 year of experience in Service Desk or IT support.
Experience with Active Directory, Office 365 and Windows environments.
Experience with ServiceNow or a similar ITSM tool is preferred.

Responsibilities

Provide 1st level IT support to end users in German and English via phone, chat, email, and support portal.
Troubleshoot and resolve issues using the knowledgebase; document actions in ITMS.
Escalate unresolved tickets to 2nd level support and third-party vendors.
Assist users with IT service requests and perform user administration tasks.