Hybrid IT Service Desk Specialist — Global Support

Outokumpu Chrome Oy; Katowice; Hybrid; PLN 60,000 - 76,000; Full time

Job summary

Outokumpu Chrome Oy in Katowice is looking for an IT Service Desk Specialist to join our international IT team. This hybrid role requires presence at the Katowice site about 50% of the time, supporting employees worldwide by ensuring IT services run smoothly.

You will act as the first point of contact for users, troubleshoot hardware and software issues, work with local and global IT teams, and contribute to a reliable digital workplace across production and office environments.

Qualifications

• At least one year of experience in a Service Desk, IT Support or similar role.
• Degree in IT or equivalent practical experience.
• Interest in IT technology and basic understanding of computer systems, mobile devices and end-user support.
• Strong analytical skills and a systematic approach to problem solving.
• Basic knowledge of Windows workstations, Microsoft 365 and Active Directory user administration.
• Experience with IT service management processes and ticketing systems.
• Fluent English, both written and spoken.
• Customer-oriented, collaborative and responsible approach.
• Willingness to develop expertise and improve services.

Responsibilities

• Act as the first point of contact for users seeking technical support via chat, portal, phone or email.
• Investigate and resolve IT issues remotely, gathering information for further investigation.
• Advise and guide users in the use of IT services and digital tools.
• Escalate unresolved issues to appropriate support teams.
• Document investigations, actions and resolutions in the service management system.
• Share user feedback and improvement ideas with internal teams.
• Contribute to maintaining the IT knowledge base and improve processes.

Skills

Service Desk experience

Problem solving

Customer-oriented

Analytical skills

Fluent English

Willingness to learn

Team collaboration

Education

IT degree or equivalent

Tools

Windows

Microsoft 365

Active Directory

ServiceNow

Job description

Outokumpu Chrome Oy in Katowice is looking for an IT Service Desk Specialist to join our international IT team. This hybrid role requires presence at the Katowice site about 50% of the time, supporting employees worldwide by ensuring IT services run smoothly.

You will act as the first point of contact for users, troubleshoot hardware and software issues, work with local and global IT teams, and contribute to a reliable digital workplace across production and office environments.