German-Speaking IT Service Desk Analyst - Hybrid Warsaw

Tata Consultancy Services; Warszawa; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Sport card (Multisport)

Private medical care for you and your/

Job summary

Tata Consultancy Services in Warsaw is seeking an IT Help Desk Specialist to provide first level support across multiple channels. You will diagnose and resolve issues, guide users through steps, and log all requests in English while handling calls in the customer’s language.

Applicants should have IT service desk experience, and strong German and English communication skills. Hybrid work and local office presence in Warsaw two days per week are offered.

Qualifications

• Previous IT service desk or customer support experience.
• Very good written and verbal communication skills in German.
• Good written and verbal communication skills in English.

Responsibilities

• Provide first level IT support to customers via multiple channels.
• Identify and resolve software and hardware problems with step-by-step guidance.
• Log and manage incidents in ITSM tool and maintain SLA adherence.
• Escalate to 2nd and 3rd level teams when needed and communicate with users.

Skills

IT service desk experience

German language

English language

Analytical skills

Communication skills

Job description

Tata Consultancy Services in Warsaw is seeking an IT Help Desk Specialist to provide first level support across multiple channels. You will diagnose and resolve issues, guide users through steps, and log all requests in English while handling calls in the customer’s language.

Applicants should have IT service desk experience, and strong German and English communication skills. Hybrid work and local office presence in Warsaw two days per week are offered.