German-Speaking Fintech CX Specialist

Talentedge; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Talentedge seeks a German-speaking Customer Experience Specialist to support German-speaking customers in a fast-paced fintech setting. You will handle inquiries about accounts, platforms and financial products, collaborating with internal teams to resolve issues and improve customer experiences.

The role emphasizes strong communication, attention to detail, and an independent, yet collaborative, mindset in a global environment.

Qualifications

• Fluent German and English, both written and spoken.
• Experience in customer service or similar roles.
• Excellent written and verbal communication skills.
• Customer-focused with calm problem solving.
• Strong attention to detail and ability to work with teams.

Responsibilities

• Serve German-speaking customers via digital and written channels.
• Address queries related to accounts, platforms and financial products.
• Investigate issues and own resolution while coordinating with internal teams.
• Explain products and processes clearly to customers.
• Escalate issues when needed and provide timely updates.
• Contribute to improvements in processes, knowledge sharing and documentation.
• Work towards defined customer service and quality standards.

Skills

German language

English language

Customer service

Communication skills

Attention to detail

Problem solving

Self-motivation

Team collaboration

Fast-paced work

Job description

Talentedge seeks a German-speaking Customer Experience Specialist to support German-speaking customers in a fast-paced fintech setting. You will handle inquiries about accounts, platforms and financial products, collaborating with internal teams to resolve issues and improve customer experiences.

The role emphasizes strong communication, attention to detail, and an independent, yet collaborative, mindset in a global environment.