German Card Dispute Specialist – Secure Payments Impact

Nexi Germany GmbH; Polska; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Salary benefits

Tech equipment

International team

PayTech University

Job summary

Nexi Kraków is seeking a German-speaking Card Dispute Specialist to resolve cardholder disputes across Germany, protecting customers from fraud while upholding accuracy and speed.

You will work with cross-functional teams, manage complex cases, and ensure compliance with Visa/Mastercard rules, SLAs, and internal policies. If you’re detail-oriented and eager to learn, join our PayTech ecosystem.

Qualifications

• Fluent in German and English (speaking and writing).
• Able to handle sensitive customer issues with professionalism and empathy.
• Experience handling customer applications and administrative tasks.
• Ability to think analytically and detect risks.
• 1–2 years of hands-on experience managing cardholder disputes, chargebacks and fraud claims.
• Basic understanding of card scheme processes (authorization, clearing and settlement).
• Proficient in MS Office 365.
• Familiarity with Visa/Mastercard dispute resolution rules and chargeback cycles.

Responsibilities

• Oversee card dispute case handling and routine production tasks while meeting KPIs and SLAs, using dedicated IT tools.
• Handle more complex and high-value disputes with in-depth analysis.
• Support customers in minimizing losses related to third-party fraud with payment cards.
• Ensure compliance with all relevant regulations and organizational policies.
• Collaborate with internal teams including Customer Service, Fraud, Legal or external partners.
• Handle customer communications via email and/or phone in line with KPIs.
• Report incidents and maintain compliance in all actions.
• Investigate root causes and perform corrections.

Skills

German

English

Customer empathy

Customer service

Disputes & fraud

Risk analysis

MS Office 365

Card schemes

Education

Bachelor's degree or equivalent

Job description

Nexi Kraków is seeking a German-speaking Card Dispute Specialist to resolve cardholder disputes across Germany, protecting customers from fraud while upholding accuracy and speed.

You will work with cross-functional teams, manage complex cases, and ensure compliance with Visa/Mastercard rules, SLAs, and internal policies. If you’re detail-oriented and eager to learn, join our PayTech ecosystem.