Client Services Executive (German)

Talentedge; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Talentedge seeks a German-speaking Customer Experience Specialist to support German-speaking customers in a fast-paced fintech setting. You will handle inquiries about accounts, platforms and financial products, collaborating with internal teams to resolve issues and improve customer experiences.

The role emphasizes strong communication, attention to detail, and an independent, yet collaborative, mindset in a global environment.

Qualifications

• Fluent German and English, both written and spoken.
• Experience in customer service or similar roles.
• Excellent written and verbal communication skills.
• Customer-focused with calm problem solving.
• Strong attention to detail and ability to work with teams.

Responsibilities

• Serve German-speaking customers via digital and written channels.
• Address queries related to accounts, platforms and financial products.
• Investigate issues and own resolution while coordinating with internal teams.
• Explain products and processes clearly to customers.
• Escalate issues when needed and provide timely updates.
• Contribute to improvements in processes, knowledge sharing and documentation.
• Work towards defined customer service and quality standards.

Skills

German language

English language

Customer service

Communication skills

Attention to detail

Problem solving

Self-motivation

Team collaboration

Fast-paced work

Job description

We’re currently supporting a leading international fintech and trading company with the appointment of a German-speaking Customer Experience Specialist.

With more than one million customers worldwide, the company provides access to global financial markets through its trading and investment platforms. You’ll join an international Customer Experience team, supporting German-speaking clients and helping them get the most from the company’s products and platforms.

This is a great opportunity for someone with a customer service or client-facing background who is interested in developing their career within fintech and gaining exposure to financial markets.

The Role

As part of the Customer Experience team, you’ll be one of the key points of contact for German-speaking customers.

You’ll support customers across digital channels, helping them with questions relating to their accounts, platforms and financial products. You’ll also work with colleagues across the wider business to investigate more complex issues and ensure customers receive a clear and effective resolution.

You’ll have the opportunity to build a strong understanding of both the company's products and the financial markets while working in a fast-paced, international environment.

What you’ll be doing

• Supporting German-speaking customers via digital and written communication channels
• Responding to a wide range of queries relating to accounts, platforms and financial products
• Investigating customer issues and taking ownership through to resolution
• Working closely with internal teams to resolve more complex cases
• Explaining products and processes clearly and professionally to customers
• Escalating issues where appropriate and ensuring customers receive timely updates
• Contributing to improvements in customer processes, knowledge sharing and internal documentation
• Working towards agreed customer service and quality standards

What we’re looking for

• Fluent German and English, both written and spoken
• Previous experience in customer service, customer support, client services or a similar role
• Excellent written and verbal communication skills
• A customer-focused approach and the ability to handle challenging situations calmly and professionally
• Strong attention to detail and problem-solving skills
• The ability to work independently while collaborating effectively with a wider team
• Comfortable working in a fast-paced, international environment

It would be a plus if you have

• Experience in fintech, financial services, banking, trading or online platforms
• An interest in financial markets and trading
• Previous exposure to financial products or derivatives

Why consider this opportunity?

• Join a global fintech business with 1m+ customers
• Work in an international and collaborative Customer Experience team
• Build your knowledge of financial markets, trading and fintech
• Develop your career within a fast-growing and technology-driven environment
• Use your German language skills in a genuinely international role