German Customer Support Advisor

Cross Border Talents; Wrocław; On-site; PLN 71,245 - 85,338; Full time

Benefits offered by this job

Private health insurance

Monthly meal vouchers

Paid training program

Job summary

Cross Border Talents is seeking a skilled German-speaking Customer Support Advisor to join a dynamic team in Sofia, Bulgaria. This role offers an exciting opportunity to provide high-level customer service in an international setting.

The ideal candidate should have excellent communication skills in German (C1+) and experience in customer support. In addition to a competitive base salary of €1,636.14 gross/month, there are numerous incentives such as bonuses and additional benefits including private health insurance and meal vouchers.

Qualifications

• Fluent in German with excellent communication skills.
• Experience in customer support or a related field.
• Ability to work effectively in a team.

Responsibilities

• Provide support to customers via inbound calls.
• Resolve inquiries and deliver solutions.
• Assist with billing and technical questions.

Skills

German (C1+)

Customer service skills

Problem-solving

Job description

Live & Work in Sofia, Bulgaria | German Customer Support Advisor | Growth & Bonuses

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and vibrant capitals?

We are hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria.

Location: Sofia, Bulgaria
Work Model: Office-based initially, Hybrid after 4 months (based on performance)
Language: German (C1+)
Role: Customer Support Advisor

What You’ll Do

• Support customers via inbound calls
• Resolve customer inquiries and provide solutions
• Assist with billing, products, and technical questions
• Update customer information in internal systems
• Escalate complex cases when required
• Identify sales opportunities and contribute to customer satisfaction

Salary & Bonuses

• Base Salary: €1,636.14 gross/month
• Billing Skills Bonus: €102.25 gross/month
• Training & Tenure Bonuses
• Unlimited Sales Bonus (Top performers earn €1,000+ monthly)

Additional Benefits

• Monthly meal vouchers
• Private health insurance
• Fully covered Multisport card
• Paid training program (5 weeks)
• Continuous learning and career development

Work Schedule

• Rotating shifts between 09:00 – 22:00
• Full-time and part-time options available (8h, 6h, 4h)

Career Growth

• Team Leader
• Trainer
• Sales Coach
• Subject Matter Expert (SME)

Why Sofia?

• Affordable cost of living
• International and multicultural environment
• Modern lifestyle with excellent public transport
• Close to mountains, nature and outdoor activities
• Easy travel access across Europe and the Balkans

Interested or know someone who might be a great fit? Feel free to apply.