Customer Service Representative with Czech and/or Slovak

Farnell Global; Kraków; Sur place; PLN 56 000 - 78 000; Plein temps

Avantages offerts par ce poste

Private medical care

Meal allowance

Holiday allowance

Fresh fruits everyday

Bike parking

Résumé du poste

Farnell is seeking a Czech and/or Slovak speaking Customer Service Agent in Kraków to support customers with inquiries, orders and product information. Training is provided and you will join a team that values first-class service and cross-selling opportunities.

You will handle quotes, order tracking, invoicing and returns while maintaining a positive attitude and professional communication in English and local languages.

Qualifications

• Experience in a Contact Center or customer service.
• Fluency in Czech and/or Slovak; proficient English.
• Excellent telephone manners and ability to connect with customers quickly.
• Knowledge of Microsoft packages and ability to learn quickly.

Responsabilités

• Assist customers with quotes, order tracking, backlog processing, invoicing, returns and credit issues.
• Identify opportunities to improve processes and KPIs.
• Maintain good customer relations and resolve claims fairly according to consumer laws.
• Update electronic and/or hard copy records as required.

Connaissances

Customer service

Telephone etiquette

Multilingual: Czech/Slovak & English

MS Office proficiency

Problem solving

Outils

MS Office

Description du poste

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

With more than 80 years of experience, 47 localised websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.

We are looking for Czech and/or Slovak Speaking Customer Service Agent!

Our fantastic team of customer service individuals are enthusiastic, results driven individuals with a positive attitude towards helping provide our customers with a first class service every time!

With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer.

This is a fast-paced environment where as a people person wanting to deliver for the customer you can take ownership of the call and make a difference.

Don't worry, you don't need to know anything about electronics! Your customer service skills and ability to cross sell, up-sell and passion for learning is all we need, and we will teach you the rest!

What is in it for you?

• Multinational environment
• Private medical care
• Meal allowance
• Holiday allowance
• Fresh fruits everyday
• Bike parking

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What about you?

• Previous experience in a Contact Center / Business Center and / or face to face customer service
• Fluency in Czech and/or Slovak Language.
• Excellent telephone manners and being able to connect with the customer to promote and offer solutions quickly
• Proficient level of English language, written and verbal
• Knowledge of Computer – good working knowledge of Microsoft packages and ability to learn quickly
• Able to remain calm and diplomatic at all times
• Passionate about learning new things is key!

What will you be doing?

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required

Preferred languages: Czech and/or Slovak

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [e-mail], Asia applicants - [e-mail], EMEA applicants - [e-mail].

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