German-Speaking Customer Experience Leader - Hybrid

Honeywell International Inc.; Polska; Hybride; PLN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Multisport Card

Medical Care

Life Insurance

Lunch Card

Employee Assistance Program

Résumé du poste

Honeywell International Inc. is seeking a Customer Experience Supervisor with German to lead a team of Customer Service Representatives across European centres, aligning processes, mentoring staff and driving standardization and continuous improvement.

This hybrid role combines 2 days from home and 3 days in the office, requiring strong SAP CRM/ERP knowledge, MS Office skills, and experience in managing 7–8 team members, with fluent English and German.

Qualifications

• Fluent English and German required.
• Bachelor’s degree or equivalent experience.
• Several years of team management experience (7–8 people).
• Previous Supervisor experience is a plus.
• Strong knowledge of CRM/ERP business processes (SAP required).
• High level MS Office skills (Excel, Word, Outlook, PowerPoint, Teams).
• Six Sigma Certificate is a plus.

Responsabilités

• Team Organisation & Management: leads a team of customer service representatives and plans resources to meet SLA and daily/annual activities.
• Building and maintaining partnerships with stakeholders and driving actions from MOR meetings.
• Alignment and standardization: supports global and regional standardization efforts (e.g., Conexiom).
• MOS and Continuous improvement initiatives across the unit.
• Team and Individual Performance Management.
• Communication and reporting: uses LSW, participates in meetings, and centralizes team KPIs.

Connaissances

Fluent English

Fluent German

Team management

CRM/ERP SAP

MS Office

Six Sigma

Formation

Bachelor’s degree

Outils

SAP

Description du poste

Honeywell International Inc. is seeking a Customer Experience Supervisor with German to lead a team of Customer Service Representatives across European centres, aligning processes, mentoring staff and driving standardization and continuous improvement.

This hybrid role combines 2 days from home and 3 days in the office, requiring strong SAP CRM/ERP knowledge, MS Office skills, and experience in managing 7–8 team members, with fluent English and German.