German-Speaking Claims Process Analyst

Aon; Kraków; On-site; PLN 90,000 - 150,000; Full time

Job summary

Aon is hiring a Commercial Risk Claims Services Processing Analyst with German for its Kraków, Poland office. You will review claims, ensure file quality, and communicate with insureds and legal teams to resolve insurance-related issues.

Strong MS Office skills and attention to detail are essential, with German (C1) and English (B2+) language proficiency. The role emphasizes independent ownership, proactive risk identification, and continuous process improvement in a fast-paced claims

Qualifications

• Knowledge of claims management processes and regulatory environment.
• Proficiency with MS Office and data handling.
• Ability to analyze data and ensure accuracy.
• Strong numerical and risk assessment skills.
• Excellent client-focused communication in German and English.

Responsibilities

• Promptly reviews and acts with urgency in contacting parties and key stakeholders.
• Ensure file quality, timely coverage analysis and communication with insured.
• Communicate effectively with insureds, general counsel, and clients.
• Support in resolving insurance-related issues and recoveries.
• Update parties with new facts and assess impact on liability and settlements.
• Identify daily risk areas and escalate as needed.
• Take ownership and work independently.
• Seek process improvements and implement resolutions.

Skills

Claims management

MS Office

Data analysis

Attention to detail

Numerical skills

Risk identification

Creative thinking

Client-focused communication

German (C1)

English (B2+)

Job description

Aon is hiring a Commercial Risk Claims Services Processing Analyst with German for its Kraków, Poland office. You will review claims, ensure file quality, and communicate with insureds and legal teams to resolve insurance-related issues.

Strong MS Office skills and attention to detail are essential, with German (C1) and English (B2+) language proficiency. The role emphasizes independent ownership, proactive risk identification, and continuous process improvement in a fast-paced claims