Spanish-Speaking Claims Team Lead for Risk Services

Aon plc; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Aon plc in Kraków is seeking a seasoned Claims Team Manager with Spanish to oversee a group of claims specialists and analysts in the Commercial Risk Claims division. The role focuses on workload distribution, people management, and maintaining strong client relationships across geographies.

The ideal candidate will have extensive experience in claims processes, a university degree, and at least 3 years of team management experience, with fluency in Spanish and English.

Qualifications

• University degree or equivalent in insurance, accounting, economics, finance, or administration preferred.
• Minimum of 3 years experience managing service delivery teams at the team manager level.
• Strong leadership and coaching skills with the ability to motivate teams.
• Excellent written and verbal communication in Spanish and English.

Responsibilities

• Organize and supervise daily motor claims operations, ensuring SLA compliance and critical metrics.
• Implement efficient task allocation and manage workload fluctuations.
• Provide proactive support and facilitate effective issue resolution within the team.
• Track team performance and drive process improvements and transitions.
• Directly manage the team through delegation, performance management, and development planning.

Skills

Claims processes

Team management

Client service

Communication

Leadership

Budget management

Education

University degree or equivalent in insurance, accounting, economics, finance, or administration

Job description

Aon plc in Kraków is seeking a seasoned Claims Team Manager with Spanish to oversee a group of claims specialists and analysts in the Commercial Risk Claims division. The role focuses on workload distribution, people management, and maintaining strong client relationships across geographies.

The ideal candidate will have extensive experience in claims processes, a university degree, and at least 3 years of team management experience, with fluency in Spanish and English.