Claims Team Manager with Spanish

Aon plc; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

Aon plc in Kraków is seeking a seasoned Claims Team Manager with Spanish to oversee a group of claims specialists and analysts in the Commercial Risk Claims division. The role focuses on workload distribution, people management, and maintaining strong client relationships across geographies.

The ideal candidate will have extensive experience in claims processes, a university degree, and at least 3 years of team management experience, with fluency in Spanish and English.

Qualifications

• University degree or equivalent in insurance, accounting, economics, finance, or administration preferred.
• Minimum of 3 years experience managing service delivery teams at the team manager level.
• Strong leadership and coaching skills with the ability to motivate teams.
• Excellent written and verbal communication in Spanish and English.

Responsibilities

• Organize and supervise daily motor claims operations, ensuring SLA compliance and critical metrics.
• Implement efficient task allocation and manage workload fluctuations.
• Provide proactive support and facilitate effective issue resolution within the team.
• Track team performance and drive process improvements and transitions.
• Directly manage the team through delegation, performance management, and development planning.

Skills

Claims processes

Team management

Client service

Communication

Leadership

Budget management

Education

University degree or equivalent in insurance, accounting, economics, finance, or administration

Job description

Claims Team Manager with Spanish

We are seeking a seasoned and experienced Team Manager for our Commercial Risk Claims division based in Krakow. This role is pivotal in providing local management and support to our claims teams, ensuring that we deliver high-quality claims support to various Aon geographies. As a Team Manager, you will oversee a group of claims specialists and analysts, effectively managing workload distribution, people management, and maintaining strong client relationships. The successful candidate will have a comprehensive understanding of claims processes and will be able to translate business strategies into actionable plans.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Service Delivery:

• Organize and supervise daily motor claims operations, ensuring compliance with agreed Service Level Agreements (SLAs) and critical metrics.
• Implement efficient processes for task allocation and manage fluctuations in workload.
• Provide proactive support to team members, facilitating effective communication of issues and timely resolutions.

Change and Transition Management:

• Track team performance to minimize errors and maximize operational efficiency.
• Coordinate projects aimed at enhancing service delivery, updating existing processes, and managing team transitions.
• Employ effective change management techniques to ensure smooth transitions and improvements.

People Management:

• Directly manage the team through task delegation, responsibility setting, and performance management.
• Articulate goals clearly while planning for development and succession within the team.
• Demonstrate strong leadership qualities and provide ongoing feedback and coaching, while managing team attendance and schedules.

Skills and experience that will lead to success

• Extensive knowledge and experience in claims processes.
• A university degree or equivalent is required (specialization in insurance, accounting, economics, finance, or administration preferred).
• A minimum of 3 years experience managing service delivery teams at the team manager level.
• Ability to establish and implement claims strategies while holding the team accountable for performance.
• Collaborate with team members to meet and exceed client needs.
• Capacity to develop and convey solutions to complex claims challenges.
• Expertise in client service with proven ability to engage effectively with business stakeholders.
• Strong communication skills with a proven ability to motivate, coach, and provide constructive feedback to team members.
• Financial acumen for budget management and forecasting.
• Excellent written and verbal communication skills in Spanish and English is required;
• Experience leading meetings and conference calls with local and international teams.

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