Claims Service Process Analyst with German

Aon plc; Kraków; Hybrid; PLN 80,000 - 120,000; Full time

Job summary

Aon plc, Kraków, is seeking a Commercial Risk Claims Services Processing Analyst with German to join our team. You will review claims, communicate with insureds and counsel, support recovery processes, and help drive timely and accurate settlements while maintaining high-quality file management.

Fluency in German (C1) and English (B2+) is required, along with strong numerical and analytical skills and proficiency in MS Office.

Qualifications

• Proficiency in the claims management process and regulatory environment.
• Strong numerical skills with the ability to verify data accuracy.
• Excellent client-focused communication skills.
• German language level C1 is required.

Responsibilities

• Promptly reviews and initiates contact with all parties and stakeholders.
• Ensure file quality and timely coverage analysis with insured clients.
• Communicate effectively with insureds and general counsel to prioritize service.
• Assist in resolving insurance-related issues and liaise with insurers and clients.
• Support recovery claim accounting and processing of compensation for complex claims.
• Update parties with new facts and assess impact on liability and settlements.
• Identify risks in daily operations and escalate as needed.
• Take ownership of responsibilities and meet deadlines.
• Seek process improvements and drive resolutions.

Skills

MS Office

Data analysis

Attention to detail

German proficiency

English proficiency

Client communication

Job description

Commercial Risk Claims Services Processing Analyst with German

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
• Providing support in resolving insurance-related issues, contacting with insurers and clients to ensure proper information
• Support in accounting for recoveries related to complex claims, handling recovery claims and initializing payment of compensation for complex claims
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
• Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
• Taking ownership and performing your responsibilities independently and on time
• Actively seeking process gaps and/or improvement opportunities and focusing on resolutions

Skills and experience that will lead to success:

• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Proficiency in MS Office
• Ability to measure, review and improve claims team performance
• Very high attention to details
• Ability to analyze data and check its accuracyGood numerical skills
• Ability to identify and respond to risks
• Strong ability to think creatively
• Excellent communication skills with client focus; understanding and applying appropriate communication style
• German level- at least C1
• English level – at least B2+