German-Speaking Card Disputes Specialist

Nexi Group; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits package

Tech equipment provided

International team

Job summary

Nexi Group is hiring a Card Disputes Specialist in Poland. You will work with merchants and internal teams to investigate cases, apply scheme rules, and protect customers from unauthorized charges. The role involves end-to-end dispute management, detailed transaction analysis, and collaboration across departments.

We value analytical, structured thinking, strong communication, and integrity. Join a dynamic, international PayTech environment with opportunities for growth and training.

Qualifications

• Fluency in German (C1 or native) and excellent English communication skills.
• 3+ years of background in Payments, Banking, Finance or Fraud Operations.
• Self-driven with strong prioritization skills and time management.

Responsibilities

• Manage cardholder disputes end-to-end.
• Analyze transaction details.
• Process Chargebacks and Representments.
• Identify correct dispute reason codes.
• Communicate clearly with customers.
• Detect potential fraud indicators.
• Collaborate with merchants and internal stakeholders.
• Ensure accurate documentation.
• Identify trends to improve processes and customer experience.

Skills

German (C1)

English proficiency

Self-driven

Prioritization & time management

Tools

Dispute platforms

Case-management tools

Job description

Nexi Group is hiring a Card Disputes Specialist in Poland. You will work with merchants and internal teams to investigate cases, apply scheme rules, and protect customers from unauthorized charges. The role involves end-to-end dispute management, detailed transaction analysis, and collaboration across departments.

We value analytical, structured thinking, strong communication, and integrity. Join a dynamic, international PayTech environment with opportunities for growth and training.