Chargeback (Dispute Management) Specialist with German

Worldline; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline in Poland (Warsaw) is seeking a Chargeback (Dispute Management) Specialist with German to join our payments team. You will analyze incoming disputes, manage deadlines and prepare documentation to prevent losses while guiding customers through the process.

Ideal candidates bring experience in chargebacks or customer service in finance, and fluent German, English and Polish. We offer a global environment, comprehensive benefits, and opportunities to grow within Worldline.

Qualifications

• Very good verbal and written business communication in German, English and Polish.
• Strong customer focus and ability to handle disputes.
• Analytical and troubleshooting mindset with ability to work under deadlines.

Responsibilities

• Analyze incoming disputes (chargebacks) and decide per card scheme regulations.
• Manage deadlines and responses to avoid financial losses.
• Prepare and submit necessary documentation in a timely and accurate manner.
• Advise customers and ensure they understand the process to avoid complaints.

Skills

German language

English language

Polish language

Customer focus

Problem solving

Job description

Chargeback (Dispute Management) Specialist with German Job Description Chargeback (Dispute Management) Specialist with German

Who we are

The opportunity

At Worldline our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

Day-to-day responsibilities

• You analyze incoming disputes (chargebacks) and take the right decision in accordance with theregulations ofcard schemes (Mastercard, Visa, Diners, Union Pay, JCB, WERO)
• You manage deadlines and responses to avoid financial losses
• You prepare and submit necessary documentation in a timely and accurate manner
• You advise our customers in case of questions and ensure that they understand the process in order to avoid complaints

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow.In practice this means:

• Ideally, experience in chargebacks / credit card disputes; alternatively, experience in customer service and/or handling/analyzingcomplaints, preferably in a financial organization
• Interest in chargebacks/disputes, credit card payments, finance
• Very good verbal and written business communication skills in German, English and Polish
• Strong customer focus
• Good communication and interpersonal skills
• Problem-solving mindset, analytical and troubleshooting skills
• Ability to prioritize tasks and work with strict deadlines

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

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