Card Dispute Specialist

Jobtailor; Kraków; On-site; PLN 120,000 - 190,000; Full time

Job summary

Jobtailor in Kraków is seeking a seasoned Dispute Operations Specialist to manage cardholder disputes end-to-end, analyze transaction details, and process chargebacks and representments.

Fluent German and excellent English communication are required, with 3+ years in payments or fraud operations. You will lead training sessions, improve processes, and ensure documentation accuracy while upholding high integrity and compliance.

Qualifications

• Fluency in German (C1 or native level).
• Excellent English communication skills.
• 3+ years of background in Payments, Banking, Finance or Fraud Operations.
• Self-driven and proactive with strong prioritization skills.
• Strong organizational and time management skills.
• Knowledge of Scheme dispute regulations and compliance processes.
• Strong decision-making skills.
• Experience in leading training sessions and process improvements.
• Hands-on experience with dispute platforms and case-management tools.
• High level of integrity, confidentiality and compliance discipline.

Responsibilities

• Manage cardholder disputes end-to-end
• Analyze transaction details
• Process Chargebacks and Representments
• Identify correct dispute reason codes
• Communicate clearly and professionally with customers
• Detect potential fraud indicators
• Collaborate with merchants and internal stakeholders
• Ensure accurate documentation
• Identify trends to improve internal processes and enhance customer experience

Skills

German fluency

English communication

Prioritization

Time management

Decision-making

Tools

Dispute Platforms

Case-Management Tools

Job description

• Manage cardholder disputes end-to-end
• Analyze transaction details
• Process Chargebacks and Representments
• Identify correct dispute reason codes
• Communicate clearly and professionally with customers
• Detect potential fraud indicators
• Collaborate with merchants and internal stakeholders
• Ensure accurate documentation
• Identify trends to improve internal processes and enhance customer experience

Requirements

• Fluency in German (C1 or native level)
• Excellent English communication skills
• 3+ years of background in Payments, Banking, Finance or Fraud Operations
• Self-driven and proactive with strong prioritization skills
• Strong organizational and time management skills
• Knowledge of Scheme dispute regulations and compliance processes
• Strong decision-making skills
• Experience in leading training sessions and process improvements
• Hands-on experience with dispute platforms and case-management tools
• High level of integrity, confidentiality and compliance discipline

Core Competencies

Demonstrates expertise in managing cardholder disputes, analyzing transaction details, and processing chargebacks while ensuring compliance with Scheme dispute regulations. Proficient in communicating effectively in both German and English, with a strong focus on improving internal processes and customer experience.

Highest-signal resume keywords

• Fluency In German (C1 Or Native Level)
• Payments, Banking, Finance Or Fraud Operations Experience
• Knowledge Of Scheme Dispute Regulations
• Hands-On Experience With Dispute Platforms
• Strong Organizational And Time Management Skills

Hard Skills

• Cardholder Dispute Management
• Transaction Analysis
• Chargeback Processing
• Fraud Detection
• Dispute Reason Code Identification
• Documentation Accuracy
• Process Improvement
• Decision-Making
• Training Session Leadership

Soft Skills

• Clear Communication
• Self-Driven
• Proactive
• Strong Prioritization Skills
• High Level Of Integrity

Industry Keywords

• Compliance Processes
• Fraud Operations
• Customer Experience Enhancement

Tools & Technologies

• Dispute Platforms
• Case-Management Tools