German-Speaking Card Disputes Analyst – Growth & Training

Nexi Group; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Attractive salary & benefits

Tech equipment

International team

PayTech University training

Job summary

Nexi Group in Poland is seeking a Card Disputes Specialist to join a collaborative, fast-paced team. You will partner with merchants and internal teams to investigate cases, apply scheme rules, and protect customers from incorrect charges.

You will analyze transactions, manage disputes end-to-end, determine dispute reason codes, communicate clearly with customers, and identify trends to improve processes and user experience.

Qualifications

• Fluency in German (C1 or native level) and excellent English communication skills.
• 3+ years of background in Payments, Banking, Finance or Fraud Operations.
• Self-driven and proactive with strong prioritization skills.
• Strong organizational and time management skills.

Responsibilities

• Manage cardholder disputes end-to-end
• Analyze transaction details
• Process Chargebacks and Representments
• Identify correct dispute reason codes
• Communicate clearly and professionally with customers
• Detect potential fraud indicators; Collaborate with merchants and internal stakeholders
• Ensure accurate documentation
• Identify trends to improve internal processes and customer experience

Skills

German (C1/native)

Excellent English communication

Job description

Nexi Group in Poland is seeking a Card Disputes Specialist to join a collaborative, fast-paced team. You will partner with merchants and internal teams to investigate cases, apply scheme rules, and protect customers from incorrect charges.

You will analyze transactions, manage disputes end-to-end, determine dispute reason codes, communicate clearly with customers, and identify trends to improve processes and user experience.