Dispute Resolution Specialist – Card Payments

Worldline; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a disputes analyst to manage incoming bank disputes in a multilingual environment from our Warsaw office. You will liaison with merchants, gather supporting documents, and prepare submissions to issuing banks while upholding regulatory guidelines.

You will engage with Polish, English, and German speakers, applying a technical mindset and strong attention to detail to ensure accurate resolution and customer satisfaction.

Qualifications

• Good (B2+) written and verbal business communication in Polish, English and German.
• A technical approach with excellent attention to detail.
• Strong customer focus.
• Great interpersonal and communication skills.
• Problem-solving mindset, analytical and troubleshooting skills.
• Knowledge of Microsoft products (Windows, Outlook, Excel).
• Experience in Chargeback/credit card disputes or general customer service.

Responsibilities

• Analyzing incoming disputes from issuing banks and making decisions per card schemes.
• Informing merchants of disputes and requesting documentation to refute bank claims.
• Editing, preparing, and submitting documentation to issuing banks promptly and accurately.
• Advising customers and ensuring they understand the dispute process to reduce complaints.

Skills

Polish

English

German

Communication skills

Customer focus

Interpersonal skills

Problem-solving mindset

Analytical skills

Troubleshooting

Tools

Windows

Outlook

Excel

Job description

Worldline is seeking a disputes analyst to manage incoming bank disputes in a multilingual environment from our Warsaw office. You will liaison with merchants, gather supporting documents, and prepare submissions to issuing banks while upholding regulatory guidelines.

You will engage with Polish, English, and German speakers, applying a technical mindset and strong attention to detail to ensure accurate resolution and customer satisfaction.