Dispute Management Specialist with German (fixed-term)

Worldline; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a disputes analyst to manage incoming bank disputes in a multilingual environment from our Warsaw office. You will liaison with merchants, gather supporting documents, and prepare submissions to issuing banks while upholding regulatory guidelines.

You will engage with Polish, English, and German speakers, applying a technical mindset and strong attention to detail to ensure accurate resolution and customer satisfaction.

Qualifications

• Good (B2+) written and verbal business communication in Polish, English and German.
• A technical approach with excellent attention to detail.
• Strong customer focus.
• Great interpersonal and communication skills.
• Problem-solving mindset, analytical and troubleshooting skills.
• Knowledge of Microsoft products (Windows, Outlook, Excel).
• Experience in Chargeback/credit card disputes or general customer service.

Responsibilities

• Analyzing incoming disputes from issuing banks and making decisions per card schemes.
• Informing merchants of disputes and requesting documentation to refute bank claims.
• Editing, preparing, and submitting documentation to issuing banks promptly and accurately.
• Advising customers and ensuring they understand the dispute process to reduce complaints.

Skills

Polish

English

German

Communication skills

Customer focus

Interpersonal skills

Problem-solving mindset

Analytical skills

Troubleshooting

Tools

Windows

Outlook

Excel

Job description

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-day Responsibilities

• Analyzing incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
• Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
• Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
• Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Good (B2+) written and verbal business communication skills in Polish, English and German
• A technical approach with excellent attention to detail
• Strong customer focus
• Great interpersonal and communication skills
• Problem-solving mindset, analytical and troubleshooting skills
• Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
• Experience in Chargeback/credit card disputes will be a strong asset, otherwise experience in general customer service including complaint handling

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).