German-Speaking CAFM Support Specialist — Hybrid

SINGU Group; Polska; Hybrid; PLN 93,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Flexible, hybrid working

Open feedback culture

International group environment

Flat hierarchies

Job summary

SINGU Group is expanding its Customer Support team in Poland, offering a hybrid role to assist users of our Facility Management platform. You will handle 1st/2nd level support via email, phone and tickets, troubleshoot issues, and contribute to knowledge base documentation.

Key activities include guiding migrations between systems, delivering trainings/webinars, and driving continuous improvement with Product & Development teams. Fluency in German and English is required.

Qualifications

• Fluent in German and English (spoken and written).
• Experience in application support or IT support.
• Strong analytical and problem-solving skills.
• Excellent communication and service mindset.
• Confidence in front of an audience; trainings/webinars a big plus.
• Ability to work independently, structured and detail-oriented.
• Basic understanding of databases, APIs, or ticketing systems.
• Hands-on experience with Intercom, Zoho, or Jira.
• Experience in Facility Management or SaaS environments is advantageous.

Responsibilities

• Provide 1st and 2nd level application support via email, phone and ticketing systems.
• Troubleshoot technical issues, dig for root causes, and coordinate resolutions with Product & Development teams.
• Create and update documentation, user guides and knowledge base articles; assist with onboarding and training.
• Support customer migration from one system to another; run trainings and webinars; proactively spot and solve problems.
• This is a hybrid position – 2-3 days from the Cracow or Warsaw office each week.

Skills

German & English

Application support

Analytical skills

Communication skills

Public speaking

Structured work

Databases & APIs

Tools

Intercom

Zoho

Jira

Job description

SINGU Group is expanding its Customer Support team in Poland, offering a hybrid role to assist users of our Facility Management platform. You will handle 1st/2nd level support via email, phone and tickets, troubleshoot issues, and contribute to knowledge base documentation.

Key activities include guiding migrations between systems, delivering trainings/webinars, and driving continuous improvement with Product & Development teams. Fluency in German and English is required.