Bilingual Customer Support Specialist (DE/EN) - Hybrid

SINGU

Kraków, Warszawa

Hybrid

PLN 93,000 - 125,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary (8 300 – 11 200 PLN

Hybrid working

Collaborative culture with open反馈

Part of a fast-scaling internationalグル

Open company culture with flat hierach

Job summary

SINGU in Poland is seeking a Customer Support Specialist to be the frontline guardian of our Facility Management platform, providing 1st and 2nd level support via email, phone, and ticketing systems, and translating issues into clear guidance. You will troubleshoot, find root causes, and coordinate with Product & Development to improve the platform.

You’ll also create documentation and help onboarding new users, while participating in continuous improvement initiatives.

Qualifications

Fluent in German and English (spoken and written) – mandatory.
Experience in application or IT support roles.
Strong analytical and problem-solving skills.
Excellent communication and service mindset.
Comfortable presenting to an audience; trainings or webinars is a plus.
Ability to work independently with high attention to detail.
Basic understanding of databases, APIs, or ticketing systems.
Hands-on experience with Intercom, Zoho, or Jira.
Experience in Facility Management or SaaS environments is an advantage.

Responsibilities

Provide 1st and 2nd line application support via email, phone, and ticketing systems.
Troubleshoot issues, identify root causes, and coordinate resolutions with Product & Development teams.
Create and update documentation, user guides, and knowledge base articles.
Assist with onboarding and training of new users; contribute to continuous improvement.
Support customer migration from one system to another, including trainings and webinars.
Participate in hybrid work setup (2-3 days in Cracow or Warsaw).