Remote IT Service Desk Analyst - 1st Line Support

Tata Consultancy Services Limited; Województwo mazowieckie; On-site; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Private medical care for you and your/

Sport card (Multisport)

MyBenefit platform access

Learning & development platforms

Job summary

Tata Consultancy Services Limited in Poland is seeking a customer-focused IT Helpdesk specialist to provide first level support for software and hardware issues across desktop devices. You will assist users via phone, email, chat and web interfaces, escalating to 2nd/3rd level teams as needed.

The role requires strong communication skills in German and Polish, willingness to work rotating shifts, and at least 1 year of service desk experience.

Qualifications

• Willingness to work rotating 24/7 shifts, including weekends.
• Very good written and verbal communication in German and Polish.
• 1+ year of experience in customer care, support, or IT service desk.

Responsibilities

• Provide first level IT support to customers via phone, email, chat, and other channels.
• Identify and resolve software/hardware issues with step-by-step guidance.
• Use remote control tools to assist users and resolve incidents.
• Log and track all requests, ensuring clear documentation and SLA adherence.
• Communicate with internal teams and customers to ensure timely resolutions.

Skills

German language skills

Polish language skills

Customer service mindset

Team player

Analytical skills

Tools

Remote desktop tool

Job description

Tata Consultancy Services Limited in Poland is seeking a customer-focused IT Helpdesk specialist to provide first level support for software and hardware issues across desktop devices. You will assist users via phone, email, chat and web interfaces, escalating to 2nd/3rd level teams as needed.

The role requires strong communication skills in German and Polish, willingness to work rotating shifts, and at least 1 year of service desk experience.