German Customer Support Consultant in Sofia

Next Job Abroad; Warszawa; On-site; PLN 105,000 - 148,000; Full time

Benefits offered by this job

Hotel stay (21 days)

Paid training (4 weeks)

Additional benefits

Job summary

Next Job Abroad is seeking Customer Support Consultants to assist users of everyday digital apps, wallets, and family streaming services. You will help via chat, email, and phone, focusing on non-technical issues.

This role requires German fluency and strong English skills, and it includes relocation to Sofia with a 10:00–19:00, Monday–Friday shift. We're looking for people who enjoy talking to others, are naturally helpful, and can navigate basic computer tools.

Qualifications

• Fluency in German and solid professional English skills.
• Naturally helpful, enjoys talking to people and solving quick puzzles.
• Good computer skills to handle live chats, emails, and phone tools.

Responsibilities

• Provide non-technical troubleshooting via chat, email, and phone.
• Maintain a friendly, helpful, and solution-oriented attitude.

Skills

German fluency

English proficiency

People-oriented

Computer skills

Job description

Looking for an international adventure with a solid routine?
If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.
We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.
No technical coding or engineering degree required.
If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

Benefits

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content
• Additional benefits