German HR Operations Lead (EN/DE) – Hybrid

QVC; Kraków; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Access to MyBenefit platform

Eye-care reimbursement

Company performance-related bonus

Referral program

Extra annual leave

Mental health support

Free parking

Job summary

QVC Group is looking for a Senior HR Services Administrator with German to provide operational expertise across workforce administration processes for the German market. This hybrid position requires on-site work in Kraków 3 to 5 times per month.

The successful candidate will ensure accurate delivery of HR services, support migration activities from Germany to Poland, and engage in continuous improvement initiatives. Strong fluency in English and German is essential.

Qualifications

• Fluency in English and German, both at a minimum C1 level.
• Strong experience in HR operations or workforce administration.
• Experience in coordinating process transitions or service migrations is a plus.
• Strong ownership, prioritization, and stakeholder management skills.
• Proactive, customer-focused, and continuous improvement mindset.

Responsibilities

• Deliver and support employee lifecycle and workforce administration processes for Germany.
• Act as a key contributor during migration phases from Germany to Poland.
• Audit HR data and processes, identify root causes, and drive improvements.
• Build trusted working relationships with German Team Member Services colleagues.

Skills

Fluency in English

Fluency in German

HR operations experience

Analytical skills

Stakeholder management

Process documentation

Customer-focused mindset

Tools

ServiceNow

Job description

QVC Group is looking for a Senior HR Services Administrator with German to provide operational expertise across workforce administration processes for the German market. This hybrid position requires on-site work in Kraków 3 to 5 times per month.

The successful candidate will ensure accurate delivery of HR services, support migration activities from Germany to Poland, and engage in continuous improvement initiatives. Strong fluency in English and German is essential.