Quality & Training Coach — Elevate Customer Experience

Concentrix

Katowice

On-site

PLN 70,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Private healthcare

MyBenefit platform and employee perks

Life insurance coverage

E-learning & professional development

Employee Assistance Program

Job summary

Concentrix Katowice is seeking a Quality Evaluator & Trainer to ensure excellent customer interactions across calls, chats, and emails and to drive continuous improvement. You will develop talent, deliver engaging training, monitor trainee progress, and collaborate with Operations to link training to production.

Join a global organization offering on-site roles, professional development, and a culture focused on people and performance.

Qualifications

Fluency in German, French, Danish or Norwegian at C1/C2 and English at C1/C2.
Experience as a Trainer or Quality Evaluator is mandatory.
Strong analytical skills and attention to detail.
Excellent organizational and time-management abilities.
Capable of independent work and managing multiple priorities.
Strong communication and facilitation skills.
MS Office proficiency; Polish/English language assets.

Responsibilities

Monitor and evaluate calls, chats, and emails to ensure quality standards.
Analyze performance trends, identify gaps, and recommend improvements.
Share quality insights with internal and client stakeholders; participate in calibration sessions.
Support quality initiatives, documentation updates, and improvement projects.
Partner with Operations to identify performance drivers and optimization opportunities.