Bilingual Customer Care Specialist (EN/PL)

Worldline; Warszawa; Hybrid; PLN 42,000 - 66,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is hiring a Customer Care Specialist in Poland to support customers by phone and email, handling after-sales requests with professionalism and empathy. Fluency in English and Polish, strong problem-solving, and a customer-first mindset are essential as you collaborate with a global team within a leading payments technology company.

We value curiosity and initiative and provide continuous learning and career growth opportunities.

Qualifications

• Customer care experience and a strong client focus.
• Fluency in English and Polish.
• Problem-solving, analytical, and troubleshooting skills.

Responsibilities

• Be the point of contact for the customers for any after sales requests via phone and email.
• Receipt of calls, emails and analysis and classification of customer requests.
• Provide the best possible responses, answer and/or solution to customer requests and/or forward the request to the adequate department and ensure follow up.
• Monitor and check activities ensuring that they are correctly managed.
• Communicate and inform the customer about the status of their request.
• Initiate and ensure adequate measures and activities for resolving customer issues according to defined processes and responsibilities.
• Register customer request accordingly in the ticketing tool and ensure follow up.
• Encodes change of data in the relevant tools and systems according to defined processes and responsibilities.
• Receipt and handle customer's complaints according to defined processes and responsibilities.
• Detect, classify and initiate measures in case of a technical incident.
• Where required, provide support for external logistics partners (monitoring service quality, technical support phone line for onsite interventions, providing regular training).

Skills

Customer care

English & Polish

Problem-solving

Analytical thinking

Troubleshooting

Job description

Worldline is hiring a Customer Care Specialist in Poland to support customers by phone and email, handling after-sales requests with professionalism and empathy. Fluency in English and Polish, strong problem-solving, and a customer-first mindset are essential as you collaborate with a global team within a leading payments technology company.

We value curiosity and initiative and provide continuous learning and career growth opportunities.