German-Speaking Customer Centre Advisor — 24/7 Support

Nexi Group; Kraków; On-site; PLN 89,280 - 133,920; Full time

Benefits offered by this job

Competitive salary

Benefits package

Tech equipment

Growth opportunities

Job summary

A leading payments technology firm is seeking a Customer Centre Advisor fluent in German and English to join their Krakow team. This role focuses on customer service, including back-office support and card-related inquiries. The ideal candidate will have experience in customer service and a proactive work ethic. Join a dynamic international team and contribute to shaping the future of digital payments. Full-time position with competitive salary and benefits.

Qualifications

• Experience in customer service is essential.
• Proactivity and ability to organize work environment are valued.
• Fluency in German and English is required.

Responsibilities

• Support with back-office tasks and data processing.
• Communicate with customers and banks via phone and email.
• Assist with card-related services, including fraud prevention.
• Solve customer problems ensuring satisfaction.
• Collaborate with teams and partners for smooth operations.

Skills

Customer service experience

Proactivity

Organizational skills

German language proficiency

English language proficiency

Job description

A leading payments technology firm is seeking a Customer Centre Advisor fluent in German and English to join their Krakow team. This role focuses on customer service, including back-office support and card-related inquiries. The ideal candidate will have experience in customer service and a proactive work ethic. Join a dynamic international team and contribute to shaping the future of digital payments. Full-time position with competitive salary and benefits.