Dutch Customer Support Consultant in Sofia

Next Job Abroad; Warszawa; On-site; PLN 58,000 - 87,000; Full time

Benefits offered by this job

Relocation bonus

Hotel stay provided

Paid training

Job summary

Next Job Abroad is seeking Customer Support Consultants to help users with everyday digital apps, mobile wallets, and family streaming accounts. The role requires Dutch fluency and strong English, plus the ability to relocate for at least one year.

You will handle non-technical issues via chat, email and phone, keeping interactions friendly and solution-focused. The schedule runs 10:00–19:00, Monday to Friday, with weekends free.

Qualifications

• Fluency in Dutch and solid English skills.
• Willing to relocate abroad for at least 1 year.
• Strong communication and problem solving in a fast-paced service role.

Responsibilities

• Assist users via chat, email and phone with non-technical issues.
• Maintain a friendly, helpful and solution-oriented approach.
• Follow a fixed shift schedule: 10:00–19:00, Monday to Friday.

Skills

Dutch fluency

English proficiency

Communication skills

Computer skills

Tools

Live chat tools

Job description

Looking for an international adventure with a solid routine?

If you speak Dutch and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in Dutch + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• €1500 Gross Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content