German Customer Advisor — Multilingual Support (Kraków)

Workster Jobs; Kraków; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Onboarding and training

Multicultural environment

Modern workplace in Krakow

Job summary

Workster is partnering with an international organization to recruit a German-speaking Customer Advisor for its Krakow-based team. You will deliver professional, empathetic support to German-speaking customers across multiple channels in a multilingual environment.

The role emphasizes resolving inquiries efficiently, maintaining customer records, and collaborating with internal teams to uphold service standards. You will join a diverse, international workplace in Kraków.

Qualifications

• Fluent in German and English, both written and spoken.
• Experience in customer service or related roles is advantageous.
• Strong communication and listening skills, with a customer-focused approach.

Responsibilities

• Provide professional and friendly support to German-speaking customers.
• Respond to inquiries by phone, email, chat, or other channels.
• Understand needs and provide accurate information, guidance, and solutions.

Skills

German language

English language

Customer service

Active listening

Communication skills

Tools

CRM software

Office applications

Job description

Workster is partnering with an international organization to recruit a German-speaking Customer Advisor for its Krakow-based team. You will deliver professional, empathetic support to German-speaking customers across multiple channels in a multilingual environment.

The role emphasizes resolving inquiries efficiently, maintaining customer records, and collaborating with internal teams to uphold service standards. You will join a diverse, international workplace in Kraków.