Card Dispute Specialist with German

Nexi Germany GmbH; Polska; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Salary benefits

Tech equipment

International team

PayTech University

Job summary

Nexi Kraków is seeking a German-speaking Card Dispute Specialist to resolve cardholder disputes across Germany, protecting customers from fraud while upholding accuracy and speed.

You will work with cross-functional teams, manage complex cases, and ensure compliance with Visa/Mastercard rules, SLAs, and internal policies. If you’re detail-oriented and eager to learn, join our PayTech ecosystem.

Qualifications

• Fluent in German and English (speaking and writing).
• Able to handle sensitive customer issues with professionalism and empathy.
• Experience handling customer applications and administrative tasks.
• Ability to think analytically and detect risks.
• 1–2 years of hands-on experience managing cardholder disputes, chargebacks and fraud claims.
• Basic understanding of card scheme processes (authorization, clearing and settlement).
• Proficient in MS Office 365.
• Familiarity with Visa/Mastercard dispute resolution rules and chargeback cycles.

Responsibilities

• Oversee card dispute case handling and routine production tasks while meeting KPIs and SLAs, using dedicated IT tools.
• Handle more complex and high-value disputes with in-depth analysis.
• Support customers in minimizing losses related to third-party fraud with payment cards.
• Ensure compliance with all relevant regulations and organizational policies.
• Collaborate with internal teams including Customer Service, Fraud, Legal or external partners.
• Handle customer communications via email and/or phone in line with KPIs.
• Report incidents and maintain compliance in all actions.
• Investigate root causes and perform corrections.

Skills

German

English

Customer empathy

Customer service

Disputes & fraud

Risk analysis

MS Office 365

Card schemes

Education

Bachelor's degree or equivalent

Job description

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Card Dispute Specialist with German, you’ll join a collaborative and forward-thinking team based in Kraków. Together, we ensure secure and efficient resolution of cardholder disputes, protecting customers from fraud and financial loss. Our team plays a key role in maintaining trust in digital payments by handling complex cases with accuracy, professionalism, and speed, supporting both Visa and Mastercard cardholders across Germany.

About Your Future Role

• Oversee the effective management of card dispute case handling and routine production tasks, ensuring adherence toKey performance indicators (KPIs) and agreedService LevelAgreements (SLA’s) and Operational Level Agreement (OLA’s),utilizing dedicated IT tools and systems integral to work processes.
• Good understanding to handle more complex and high-value disputes, requiring in-depth analysis.
• Support customers in minimizing losses in connection to third party fraud with payment cards.
• Ensure compliance with all relevant regulations and organizational policies.
• Collaborate with internal parties, including other Customer Service teams, Fraud, and Legal departments or external parties such as vendor partners.
• Handle errors, perform corrections, and investigate root causes.
• Handle customer communications via email and/or telephone according to KPIs and agreed SLAs.
• Report incidents in your area and maintain compliance in all actions.

What We Value in You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• Fluent inand German and English (speaking and writing).
• Ability to handle sensitive customer issues with professionalism and empathy paired with good communication, cooperation, and networking skills.
• Experiencehandling customer applications and administrative tasksin a professional, positive, effective way.
• Experience incommunicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.
• 1–2 years of hands‑on experience managing cardholder disputes, chargebacks, and fraud claims.
• Basic understanding of card scheme processes such as authorization, clearing and settlement
• Proficient in MS Office 365.
• Familiarity withVisa/Mastercard dispute resolution rulesandchargeback cyclisis essential will be an advantage.

Bonus Skills

• Proficient in IT Card Scheme system landscape will be an advantage.
• A minimum of a bachelor’s degree or equivalent is preferred.
• Courses on fraud prevention, chargeback handling, and dispute resolution are highly beneficial.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands‑on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.