Contact Center Advisor with German 24/7 - Hybrid

Nexi Germany GmbH; Polska; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Attractive salary and benefits package

Tech equipment for success

International team across Europe

PayTech University training

Job summary

Nexi Germany GmbH in Krakow is seeking a Customer Centre Advisor to deliver friendly, accurate support to customers and banks. You will handle inquiries by phone and email, assist with card-related topics, and collaborate with cross-functional teams while learning in a dynamic European environment.

The role emphasizes proactive problem solving, adherence to procedures, and ensuring customer satisfaction, with training through PayTech University.

Qualifications

• Experience in customer service.
• Proactivity and the ability to organize your work environment.
• Command of German and English language.

Responsibilities

• Communicate with customers and banks via phone and email.
• Work on topics such as cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.

Skills

German language

English language

Customer service

Proactivity

Organizational skills

Job description

Shape the Future of Payments with Nexi in 2026

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You

As a Contact Centre Advisor, you’ll join a collaborative and forward-thinking team based in Krakow. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

About Your Future Role

In this position, you will:

• Communicate with customers and banks via phone and email
• Work on topics such as cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
• Support the team with back-office tasks, such as processing data
• Solve problems, follow company rules, and ensure customer satisfaction.
• Work with teams and partners to ensure smooth collaboration.

What Makes You a Great Fit

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• Experience in customer service.
• Proactivity and the ability to organize your work environment.
• Command of German and English language.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands‑on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.