FX eTrading Operations Lead – Velocity & Client Onboarding

Citi; Olsztyn; Hybrid; PLN 184,000 - 313,000; Full time

Benefits offered by this job

Defined Contribution Pension 6% of PPE

Private Medical Care

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Social Benefit Fund

Annual incentive opportunity

Employee discounts

Accommodation or accessibility support

Job summary

Citi Solutions Center Poland is seeking an experienced Operations Manager to lead a team supporting Citi Velocity and electronic FX trading. You will ensure smooth day-to-day delivery, strong controls and continuous improvement in a fast-paced, regulated environment.

You will partner with Trading, Sales, Product and Technology, manage incidents, drive automation, and monitor KPIs to protect client experience.

Qualifications

• 5-8 years of experience in financial services, FX or related operations.
• Previous people management or team leadership experience.
• Strong understanding of FX products and capital markets.
• Experience with client-facing trading platforms or electronic trading infrastructure is advantageous.
• Strong risk and control mindset.
• Excellent communication and problem-solving skills.
• Bachelor's degree or equivalent experience.

Responsibilities

• Lead and develop a team responsible for FX electronic trading and Citi Velocity services, ensuring effective day-to-day delivery.
• Coach and manage performance, including resource planning and workload management.
• Oversee client setup, platform access, pricing and trading configuration.
• Ensure configurations remain accurate across systems and platforms.
• Partner with FX Trading, Sales, Product, Technology and Ops to resolve issues and deliver an effective client experience.
• Manage operational incidents and escalations with stakeholders.
• Identify opportunities to simplify, standardize and automate processes.
• Support implementation of new products and platform capabilities in FX eTrading.
• Monitor KPIs and KRIs with reporting for trends and remediation.
• Maintain a strong control environment and regulatory compliance.
• Participate in cross-functional and global initiatives affecting Citi Velocity and FX eTrading.

Skills

People management

FX products

Electronic trading

Operational risk

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Citi Velocity

Job description

Citi Solutions Center Poland is seeking an experienced Operations Manager to lead a team supporting Citi Velocity and electronic FX trading. You will ensure smooth day-to-day delivery, strong controls and continuous improvement in a fast-paced, regulated environment.

You will partner with Trading, Sales, Product and Technology, manage incidents, drive automation, and monitor KPIs to protect client experience.