FX eTrading Onboarding VP - Team Leader & Operations

Citigroup Inc.; Olsztyn; Hybrid; PLN 184,000 - 313,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance

Job summary

Citi Solutions Center Poland is seeking an experienced Operations Manager to lead a team supporting Citi’s FX eTrading and Citi Velocity platforms. You will drive day-to-day service delivery, manage risks, and partner with Trading, Sales, Technology and Operations across locations.

The role requires strong analytical and communication skills, 5–8 years in financial services, and a track record in process improvement and automation. Hybrid work model offered with a competitive package.

Qualifications

• 5–8 years of relevant financial services experience, preferably FX/markets or electronic trading.
• Proven people leadership or team-management experience.
• Strong understanding of FX products, electronic trading and capital markets.
• Experience with client-facing trading platforms or electronic trading infrastructure is a plus.
• Excellent written and verbal communication skills.
• Experience with process improvement, automation or technology-driven transformation is desirable.

Responsibilities

• Lead and develop a team responsible for FX electronic trading and Citi Velocity services, ensuring daily delivery and coverage.
• Provide coaching, performance management, resource planning and development.
• Oversee client setup, platform access, pricing and trading configuration processes.
• Ensure configurations remain accurate and aligned across systems.
• Collaborate with FX Trading, Sales, Product, Technology and Operations to resolve issues and improve client experience.
• Manage incidents and escalations, coordinating investigations and communication.
• Identify opportunities to automate and simplify processes to reduce risk.
• Support new products, platform capabilities and technology changes in FX eTrading.
• Monitor performance via KPIs and KRIs, reporting trends and remediation needs.
• Maintain strong control environment and regulatory compliance.

Skills

FX knowledge

People leadership

Problem solving

Analytical thinking

Stakeholder management

Communication

Education

Bachelor’s degree or equivalent

Tools

Citi Velocity

Job description

Citi Solutions Center Poland is seeking an experienced Operations Manager to lead a team supporting Citi’s FX eTrading and Citi Velocity platforms. You will drive day-to-day service delivery, manage risks, and partner with Trading, Sales, Technology and Operations across locations.

The role requires strong analytical and communication skills, 5–8 years in financial services, and a track record in process improvement and automation. Hybrid work model offered with a competitive package.