Front Office Manager (K/M)

Radisson Hotel Group; Zakopane; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hotel discounts

Employee rates

Career development

Inclusive workplace

Job summary

Radisson Blu Hotel & Residences, Zakopane is seeking an experienced Front Office Manager to lead the Front Office team and elevate guest experiences. You will drive service standards from reservation to departure, mentoring staff to deliver seamless, hospitality-driven outcomes.

This hands-on leadership role requires strong knowledge of front office operations, budgeting and guest service, with fluency in Polish and English, and a passion for creating memorable moments.

Qualifications

• Experience in a Front Office leadership role in a hotel.
• Strong knowledge of Front Office operations, reservations management and guest service standards.
• Proven ability to lead, coach and inspire teams.
• Excellent interpersonal and communication skills.
• Strong organizational and problem‑solving abilities.
• Commercial awareness with budgeting and forecasting understanding.
• Ability to thrive in a fast‑paced environment and make decisions under pressure.
• Fluency in Polish and English.
• A genuine passion for hospitality and memorable guest experiences.

Responsibilities

• Lead, motivate and develop the Front Office team to deliver outstanding service and guest satisfaction.
• Ensure seamless operation of Front Office functions.
• Drive guest satisfaction scores and revenue optimization initiatives.
• Handle guest feedback and service recovery with professionalism.
• Oversee scheduling, productivity and labour costs.
• Monitor room inventory and upselling opportunities.
• Support recruitment, onboarding and training of Front Office staff.
• Collaborate with Housekeeping, Reservations, Sales and F&B for a seamless guest experience.
• Ensure compliance with Radisson Hotel Group standards and brand requirements.
• Model the Radisson Yes I Can! service culture.

Skills

Front Office leadership

Guest service standards

Coaching & mentoring

Interpersonal skills

Organizational skills

Budgeting & forecasting

Polish language

English language

Decision making under pressure

Hospitality passion

Job description

Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,600 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,600 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Nestled at the foot of the Tatra Mountains, Radisson Blu Hotel & Residences, Zakopane is one of Poland's premier mountain destinations, welcoming guests from around the world for leisure, wellness, business and adventure. We are now looking for an experienced and passionate Front Office Manager to lead our Front Office team and help deliver unforgettable guest experiences.

Your Mission

As Front Office Manager, you will be the face of the hotel and the driving force behind exceptional guest service. You will lead a dynamic team, ensuring that every stage of the guest journey, from reservation to departure, exceeds expectations.

This is a hands‑on leadership role where operational excellence, people leadership and commercial awareness come together. You will inspire your team, build a positive guest‑centric culture, and ensure smooth day‑to‑day operations in one of Zakopane's leading hotels.

What You'll Be Doing

• Leading, motivating and developing the Front Office team to deliver outstanding service and guest satisfaction
• Ensuring seamless operation of Front Office functions
• Driving guest satisfaction scores, service quality and operational performance
• Handling guest feedback and service recovery with professionalism and care
• Managing departmental scheduling, productivity and labour costs
• Monitoring room inventory, upselling opportunities and revenue optimization initiatives
• Supporting recruitment, onboarding, training and development of Front Office team members
• Collaborating closely with Housekeeping, Reservations, Sales, Food & Beverage and other departments to ensure a seamless guest experience
• Ensuring compliance with Radisson Hotel Group standards, procedures and brand requirements
• Acting as a role model for the Radisson Yes I Can! service culture

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment
• Strong knowledge of Front Office operations, reservations management and guest service standards
• Proven ability to lead, coach and inspire teams
• Excellent interpersonal and communication skills
• Strong organizational and problem‑solving abilities
• Commercial awareness with an understanding of budgeting, forecasting and operational performance
• Ability to thrive in a fast‑paced environment and make effective decisions under pressure
• Fluency in Polish and English
• A genuine passion for hospitality and creating memorable guest experiences

Additional Information

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family,
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.