Front Office Manager (K/M)

SmartRecruiters, Inc.; Zakopane; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Exclusive global hotel discounts

Local country perks

Up to 53% off stay

Friends & Family 30% off

Breakfast & Spa discounts

Job summary

Radisson Blu Hotel & Residences, Zakopane seeks an experienced Front Office Manager to lead the team delivering exceptional guest experiences at one of Poland’s premier mountain destinations.

You will drive guest satisfaction, manage reservations and front desk operations, and collaborate with Housekeeping, Sales, and F&B to ensure a seamless stay for guests from around the world. Fluency in Polish and English is required.

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment.
• Strong knowledge of Front Office operations, reservations management and guest service standards.
• Proven ability to lead, coach and inspire teams.
• Excellent interpersonal and communication skills
• Strong organizational and problem-solving abilities.
• Commercial awareness with budgeting, forecasting and operational performance.

Responsibilities

• Lead, motivate and develop the Front Office team to deliver outstanding service and guest satisfaction.
• Ensure seamless operation of Front Office functions.
• Drive guest satisfaction scores, service quality and operational performance.
• Handle guest feedback and service recovery with professionalism and care.
• Manage scheduling, productivity and labour costs for the Front Office.
• Monitor room inventory, upselling opportunities and revenue optimization initiatives.
• Support recruitment, onboarding, training and development of Front Office team members.
• Collaborate with Housekeeping, Reservations, Sales and Food & Beverage to ensure a seamless guest journey.
• Ensure compliance with Radisson Hotel Group standards and brand requirements.
• Act as a role model for the Yes I Can! service culture.

Skills

Front Office leadership

Guest service standards

Coaching & mentoring

Communication skills

Organizational skills

Budgeting & forecasting

Decision making under pressure

Polish language

English language

Job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,600 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Nestled at the foot of the Tatra Mountains, Radisson Blu Hotel & Residences, Zakopane is one of Poland's premier mountain destinations, welcoming guests from around the world for leisure, wellness, business and adventure. We are now looking for an experienced and passionate Front Office Manager to lead our Front Office team and help deliver unforgettable guest experiences.

Your Mission

As Front Office Manager, you will be the face of the hotel and the driving force behind exceptional guest service. You will lead a dynamic team, ensuring that every stage of the guest journey, from reservation to departure, exceeds expectations.

This is a hands‑on leadership role where operational excellence, people leadership and commercial awareness come together. You will inspire your team, build a positive guest‑centric culture, and ensure smooth day‑to‑day operations in one of Zakopane's leading hotels.

What You'll Be Doing

• Leading, motivating and developing the Front Office team to deliver outstanding service and guest satisfaction
• Ensuring seamless operation ofFront Office functions
• Driving guest satisfaction scores, service quality and operational performance
• Handling guest feedback and service recovery with professionalism and care
• Managing departmental scheduling, productivity and labour costs
• Monitoring room inventory, upselling opportunities and revenue optimization initiatives
• Supporting recruitment, onboarding, training and development of Front Office team members
• Collaborating closely with Housekeeping, Reservations, Sales, Food & Beverage and other departments to ensure a seamless guest experience
• Ensuring compliance with Radisson Hotel Group standards, procedures and brand requirements
• Acting as a role model for the Radisson Yes I Can! service culture

Qualifications

• Previous experience in a Front Office leadership role within a hotel environment
• Strong knowledge of Front Office operations, reservations management and guest service standards
• Proven ability to lead, coach and inspire teams
• Excellent interpersonal and communication skills
• Strong organizational and problem-solving abilitiesCommercial awareness with an understanding of budgeting, forecasting and operational performance
• Ability to thrive in a fast‑paced environment and make effective decisions under pressure
• Fluency in Polish and English
• A genuine passion for hospitality and creating memorable guest experiences

Additional Information

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family,
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.